Papier Hq
AL DENTE PRINT
Our latest collection, A Summer Affair, extends a warm invitation to envelop yourself in the elegance, romance, and vivacity of these iconic summer destinations, culminating in a space that radiates timeless charm and wanderlust, all curated with the signature touch of Papier Hq. Immerse yourself in the allure of the French Riviera as our art seamlessly echoes the style and opulence of the Côte d'Azur, from the glamorous beaches of Cannes to the quaint villages of Provence. Traverse the romantic streets of Paris through art inspired by the City of Love, capturing the warm embrace of the golden sun as you stroll along the Seine or savor a leisurely café au lait at a charming Montmartre bistro.
Please note all of our A0 frames are custom made. There will be a 14 working day turn around for this size.
Pickup available at Papier hq head office (Danske Mobler)
Usually ready in 2-4 days
Sizing Guide
Product information
New Zealand Returns:
Our return policy is valid for 14 days from the date of delivery. Please contact us within this timeframe to utilise our free returns service. Please note that Gift Cards, custom art, and wedding stationery are not eligible for return.
To qualify for a return, the item must be unused, in the same condition as when you received it, and in its original packaging. For any items damaged during transit, please reach out to us, and we will arrange a replacement print.
To complete your return, we require a receipt or proof of purchase. Any item that is not in its original condition, is damaged, has missing parts (not due to our error), or is returned more than 30 days after delivery will not be eligible for a refund.
Once we receive and inspect your returned item, we will notify you by email to confirm receipt. We will then inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method.
Australian Returns:
We do not accept returns from our Australian customers, unless the item was damaged during transit. We can however exchange for a different size. If you experience any issues, please contact our customer support team for assistance at hello@papierhq.co.nz
Exchanges (if applicable):
Exchanges are only offered for defective or damaged items, or if you need a different size. Please note that custom items are not eligible for exchange, as they are made specifically for our customers. If you would like to request an exchange, please email us at hello@papierhq.co.nz.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the returned item. Once the return is processed, a gift certificate will be issued to you. If the item was not marked as a gift, or if the gift giver had the order shipped to themselves for later delivery, the refund will be processed to the gift giver’s original payment method, and they will be notified of the return.
FAQ
FRAME DIMENSIONS
We have the options for two Frames. A Slim Frame (standard) and a Box Frame. Our Box Frames are available for our larger sizes.
Slim Frame: 2xm wide x 1.5cm deep
Box Frame: 2cm wide x 3cm deep
A0 Frame: 2.5cm wide x 3cm deep
When selecting a size, this is referring to the print size, all of our frames are an additional 20mm or 25mm. Please see below print sizes:
A0 - 841mm x 1188mm
A1 - 594mm x 841mm
A2 - 420mm x 594mm
A3 - 297mm x 420mm
A4 - 210mm x 297mm
Where are OUR frames made?
We are all about New Zealand made - our frames are manufactured locally! They're high quality NZ wood and glass, finished in matte black, matte white or a natural finish. The frame edge is approximately 20mm wide and 15mm deep. Please note for our A0 prints we use perspex instead of glass due to it's delicate nature.
Can you customise an exisiting design?
Yes you can. We design all of the prints in house which means it's easy for us to make small changes such as colour. Just send us an email to hello@papierhq.co.nz
For wedding stationery templates we are able to change fonts and colour. If you want something completely custom we can do that too. Just email us at hello@papierhq.co.nz
TURN AROUND TIME
We strive to get your orders out within 5 working days. All of our art is printed and framed up as we receive your order rather than holding stock of designs. This means we can make sure everything is perfect before sending it out to you. If there is a delay in orders we will advertise this on our header on our website.
Please note there is a 4 week turn around for framed A0 and a 2 week turn around time for unframed A0.
For weddings we require 4 weeks. If it's urgent please email us at hello@papierhq.co.nz and we will try our best to fit you in if we have availability.
CUSTOM SIZES
Size not quite right? All of our prints and frame sizes can be customised. Just send us an email to hello@papierhq.co.nz
Can you return a print I'm not happy with?
Yes you can! We want our customers to be super happy with their purchases so we offer a return service. Just send our customer service an email to hello@papierhq.co.nz and they can arrange it for you. Please note we cannot return custom art unless it is damaged or the quality is not up to spec. Returns are to be at customers cost unless broken or damaged. All orders need to be returned to our New Zealand head office: 5 Birmingham Road, East Tamaki, Auckland 2013, New Zealand.
Who designs our prints?
All of our art is designed in house at Papier hq by our small design team.
What paper are our prints printed on?
We use professional museum quality, medium weight matte card for all our prints. Our paper stock gives our prints a very high quality, long-lasting and beautiful finish.
HOW MUCH NOTICE DO WE NEED FOR A WEDDING?
We need 4 weeks. This allows time for printing, designing and couriering your products to you. If you have a last minute order please email us at hello@papierhq.co.nz and we will advise if we can squeeze you in or not.
I can't find a design that I like. Are you able to do a custom design?
Yes we can! Just send us an email to hello@papierhq.co.nz
The perfect piece or your money back
We understand that selecting your favourite prints and stationery might feel daunting. but not to worry, it's actually quite easy and completely risk-free. If you're not 100% happy with your print we will exchange it for something you do love or give your money back.
