P.O BOX
We are unable to ship to P.O Boxes.
Pick up
You will be notified when your order is ready for pick up. Our office pick up options are Monday - Thursday, 9am - 4pm.
International Shipping
Australia | Orders over $150 • Express Shipping (2-3 business days) | FREE |
Australia | Orders under $150 • Express Shipping (2-3 business days) |
$15 NZD |
Europe / UK | Orders over $150 • Express Shipping (3-7 business days) | FREE |
Europe / UK | Orders under $150 • Express Shipping 93-7 business days) | $20 NZD |
Rest Of World | International Shipping (PRINT AND STATIONERY ONLY) | $20 NZD |
Timing
New Zealand: We aim to dispatch all orders within 5 working days between Monday - Friday and all orders received before 2pm NZT (Monday – Friday) on the same business day*.
Australia: We strive to get your orders out within 10 working days. All of our art is printed and framed on demand. This means we can make sure everything is perfect before sending it out to you. If there is a delay in orders we will advertise you.
Rest of the world: We strive to get your orders out within 10 working days. All of our art is printed and framed on demand. This means we can make sure everything is perfect before sending it out to you. If there is a delay in orders we will advertise you.
*Please note: During peak periods (Sale or Public Holiday periods), there may be a delay in dispatch due to a high volume of orders received.
Dispatching your order
We use a variety of couriers all of our deliveries. Once your parcel is collected from our warehouse and scanned into the corresponding depot, you will be emailed your tracking number. If you are unable to find your email from the relative shipping couriers, please check your junk mail or alternatively contact us at hello@papierhq.co.nz
Once your order has left our warehouse, it is in the hands of the courier. Any delays caused by the shipping company are outside of our control. Expected shipping times are an estimation given to us by the shipping companies, and may vary depending on locations. Each order is packed carefully by our warehouse team.Â
Stolen Parcels
It is the customers responsibility to nominate a safe and secure shipping address. Papier hq is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address. Please email us if the courier has left it without signature so we can replace your order for you. hello@papierhq.co.nz
Damaged Parcels
Papier hq is not liable for any damage sustained to parcels once successfully delivered to the nominated address. If it is damaged in transit we will replace this at our expense. Please email us at hello@papierhq.co.nz and we will arrange a replacement asap.
New Zealand Post Tracking
To track your order, please visit:Â https://www.nzpost.co.nz/tools/tracking
Castle Parcel Tracking
To track your order, please visit:Â https://www.castleparcels.co.nz/tracktrace.html
Fedex Tracking
To track your order, please visit:Â https://www.fedex.com/en-nz/tracking.html
DHL TrackingÂ
To track your order, please visit:Â www.dhl.com/au-en/home/tracking
Expected Shipping Times
Once we recieve your order we aim to get it out within 5 working days. If it's urgent please email us at hello@papierhq.co.nz
Our express service delivery timeframes are based off your location to our warehouse in Auckland. Metro cities across New Zealand can expect delivery within 1-3 business days. Once we recieve your order
International Customs & Taxes
It is the customer's responsibility to be informed of any local customs & taxes charges. These fees are not included in your order total and must be paid to your local customs office prior to receiving your order.
Papier hq will not offer refunds for any refused shipments due to additional customs & taxes charges. If this fee is not paid, the order will be returned to us at the customers expense. Any custom charges paid to receive your order are not refundable upon return.
Need more information?
If you have any questions regarding your parcel's shipping, please contact your relative courier:Â
Castle parcels: 09 525 5500
NZ post from New Zealand: 0800 501 501
NZ post from overseas:Â +64 9 977 0102
Fedex: 0800 275 868
DHL express: 09 976 2976
or email Customer Service on hello@papierhq.co.nzÂ