Event Stationary FAQ
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How much notice do we need for a wedding?
We need 4 weeks. This allows time for printing, designing and couriering your products to you. If you have a last minute order please email us at
hello@papierhq.co.nz and we will advise if we can squeeze you in or not.
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How long do couriers take?
We always pay for the tracked 2-6 day service but due to covid this can sometimes take longer. You will get a tracking number emailed to you as soon as it is ready to be picked up.
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I've been emailed a tracking link but there's no information attached to it?
This means the courier hasn't picked it up yet. As soon as they scan it in their DC it will start tracking your order.
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I haven't been emailed a tracking link?
Our system automatically sends you a tracking link so make sure you check your spam folder. Sometimes email addresses get put in incorrectly too so double check this once you order.
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My order arrived damaged. What do I do?
This can unfortunately happen in transit sometimes. We replace all damaged orders. Please send us an image to hello@papierhq.co.nz
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I can't find a design that I like. Are you able to do a custom design?
Yes we can! Just send us an email to hello@papierhq.co.nz
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Can I customise an exisiting design?
Yes you can. We design all of the invitations in house which means it's easy for us to make small changes such as colour and font.
All of our artwork can be customised with foil, letterpress and acrylic options, these may incur an additional cost so please contact us for further information at hello@papierhq.co.nz
